Shipping policy
Shipping & Delivery Policy
Last Updated:
1. Delivery Areas
eencsc.com ships to all 50 U.S. states, including Alaska and Hawaii, as well as Puerto Rico and the U.S. Virgin Islands. International shipping is available to most countries. Additional charges may apply for remote or restricted locations, which will be displayed at checkout. We do not deliver to PO boxes, APO/FPO addresses, or sanctioned countries.
2. Shipping Methods & Timelines
Domestic U.S. Shipping
- Standard Shipping: At checkout, our pricing is dynamically calculated based on three key factors: your country of delivery, the total weight and dimensions of your package, and your chosen shipping method. This ensures fair and accurate pricing, tailored to your specific order and location, with no hidden fees or unexpected expenses. We negotiate highly competitive prices with carriers to provide you with the best shipping rates.
- Delivery Time: 20-30 business days (UTC) after processing
Customs & Duties: Customers are responsible for any import taxes or duties imposed by their country.
3. Order Processing
Orders are processed within the following timeframes (excluding weekends and U.S. holidays):
| Order Type | Processing Time | Notes |
|---|---|---|
| Standard Orders (in-stock) | 1–2 business days | Includes verification, packaging, and quality check |
| Customized Items | 3–5 business days | Additional time for personalization |
4. Order Tracking
After shipment, you will receive a tracking email. You can also check status in your account under "My Orders." If you do not receive tracking information within the expected time, check your spam folder or contact customer support.
5. Delayed or Damaged Shipments
If your order is delayed, damaged, or incorrect, contact us within 7 business days of the expected delivery date. Provide your order number, tracking details, and photos if applicable. We will assist with carrier claims, replacements, or refunds. We are not liable for delays caused by incorrect addresses or events beyond our control.
Email: shipping@eencsc.com.com
Shipping Origin: 1900 S Bedford St, Los Angeles, CA 90034