1. Eligibility for Returns

To qualify for a return or exchange, your item must meet the following conditions:

• Request initiated within 30 days of delivery confirmation.
• Product must be unused, in original condition, with tags and packaging.
• Proof of purchase (order number or receipt) required.
• Apparel must have unbroken hygiene seals.

Items Not Eligible for Return

2. How to Return an Item

Follow these steps for a smooth return process:

1. Contact customer support at returns@eencsc.com with your order details and reason for return. We will issue an RMA number within 1–2 business days.
2. You will receive a prepaid return label (U.S. domestic) or instructions for international returns.
3. Pack the item securely, include the RMA slip, and attach the label.
4. Drop off at the designated carrier and keep the tracking number. Inspection and processing take 3–5 business days after receipt.

3. Refunds & Exchanges

Refund Processing

Exchanges

Exchanges are available for in-stock items of equal value. Specify preferred size/color in your request. We ship the replacement at no extra cost (U.S. only) after inspecting the returned item. If the desired item is unavailable, a refund will be issued.

4. Defective or Incorrect Items

If you receive a damaged, defective, or wrong item, notify us within 3 days of delivery. Provide order number, photos, and description. We will review within one business day and arrange a replacement, refund, or repair. Note that damage from misuse is not covered.